Returns and Refunds

Returns and Refunds

Find answers to commonly asked questions about our products and services.

My product was damaged, what do I do?
Take a picture of the damaged product and email it to Info@HighSierraHerbals.com. We will then send you a replacement of the same product at no cost.

I am dissatisfied with my product, how do I return it?
Email Info@HighSierraHerbals.com a return request within 30 days of product delivery. You will then be asked to mail your product return to:
H.S.H.
PO Box 10192
Truckee, C.A. 96162
All returns must be sent with the original product, in the original packaging with at least half the product quantity left in order to qualify for a refund. High Sierra Herbals reserves the right to refuse product refunds on questionable returns. Sorry we do not accept refunds on bulk orders 1 kilo and over. We offer free samples so that you can ensure the quality of our products before placing a bulk order.

We also do exchanges if you are dissatisfied with the product you received. We do not do exchanges on free products that we send out as samples or prizes.

How will I receive my refund?
Your refund will be sent to you via the same way you paid for your order. After your return is received and inspected we will refund you the same way you made your payment. Credit and debit card returns generally take about 3 days for the funds to arrive.

I ordered the wrong product, can I exchange it?
In the case that you order the wrong product, email Info@HighSierraHerbals.com and we will send you instructions for exchanging products. Note you will be charged a $10 restocking fee and are responsible for providing and paying the shipping back to High Sierra Herbals. All exchanges are for a different product of equal or lesser value. Products must be unopened, untampered with and in original new condition. High Sierra Herbals reserves the right to deny any product exchanges that are not in the original new condition. We will not reship any exchanges if they are not in original unopened new condition.

Disclaimer: Kratom: FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. KRATOM DISCLAIMER: “This product is not available for shipment to the following states: Alabama, Arkansas, Indiana, Wisconsin, Connecticut, Utah, Tennessee, Kansas; or the following counties: Sarasota County (Florida), San Diego (California), Oceanside (California), Alton (Illinois), Jerseyville (Illinois), Edwardsville County (Illinois), Columbus (Mississippi), Union County (Mississippi), Ascension (Louisiana), Franklin (Louisiana), Rapides (Louisiana)”. Our products are not for use by or sale to persons under the age of 21. WAAVE ALSO RESPECTS COMPLIANCE IN THE FOLLOWING STATES AND COUNTIES: Vermont, Louisiana. Denver CO, Washington D.C., Newport Beach CA, Malheur County, Parker & Monument (CO), Grant Parish (LA), Franklin (NH) and several other counties in Mississippi. We do not ship internationally. ID verification is required for shipments to the following states: Florida, Virginia, West Virginia, Colorado, Oregon, South Dakota, Nebraska, Kentucky, Maryland, Tennessee, Mississippi, Georgia, Rhode Island. Enhanced Kratom cannot be shipped to Tennessee and Georgia. Kratom is NOT used to treat, cure, or mitigate any disease, illness, ailment, and/or condition. Please consult your doctor before consuming any new products. Kratom has not been tested on pregnant women. Please, see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or reproductive harm. Specifically nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov. We do not ship to military bases
- Botanicals: We respect federal state and city laws, our shipping restrictions are detailed below on the footer and they are automatically updated by WAAVE compliance FDA Disclaimer: The statements made regarding our products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. We assume no responsibility for the improper use of our products. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. Merchants may not ship to military bases.